Tommy Trinder

Installer technophobes and IT geeks give 5 stars for sales app

Installers using's pioneering sales and visualisation app have given its support service a 5-star average rating. Based on 164 ratings, the tech support for the Framepoint® app is free and unlimited, with support available via online webchat or one-to-one scheduled video calls.

"The app can be set up, branded and ready to go in minutes, but installers like the reassurance of a helping hand when needed," explains Chris Brunsdon, CEO of Tommy Trinder, a previous installer and former owner of the franchise. "Our users range from IT geeks to self-confessed 'technophobes' - but the support helps them all make the most of the app, and ultimately sell more windows."

Bertrand Dupont, Tech Support for Tommy Trinder, adds: "The support sessions add a further dimension in allowing installers to 'have their say' in how the app is developed. We've had four major updates since January and are continually adding to the app, whether that's deep customisation features or detailed sash horns and Canterbury etched glass. The additions and tweaks are all based on user feedback. "

Launched in January, Framepoint® now has over 500 individual users, with 30-40 installation companies signing up a month since lockdown, due to the app’s successful adaptation for remote selling. "It's a minimal investment - with no contract - which can transform leads and conversion rates for installers, while securing the future of their businesses," explains Chris. "Framepoint® is built by installers for installers, so they can sell the way they want to - anytime, anywhere, and not locked into one manufacturer or material. Retail installers are seeing conversion rates of 80% and saving 50% on quoting and admin time alone."

Tommy Trinder Ltd launched Framepoint® to help installers sell with a ‘wow’, and has since been adapted for remote selling, with a step-by-step kit for retailers to use.

Designed by installers for installers, Framepoint makes it easy to sell all types of windows and doors – regardless of manufacturer and material. With set-up in minutes, it's as simple as sketching on a pad.

Developed by former installer Chris Brunsdon (now CEO of Tommy Trinder) it puts the fun back into selling windows.

The web-based app makes it easy to display products and see how they look on a house, easy to chop-and-change until the homeowner is happy, and easy to price. It’s also quick and simple to get prices from suppliers, create a professional, branded quote, and create orders – without admin headaches.

Most configurators are designed from the perspective of fabricators to help installers order ‘correctly’ and lock them in, but Framepoint® focuses on helping installers sell and homeowners buy. The app is available on a low-cost monthly subscription, and can be cancelled at any time.

News title: -    Installer technophobes and IT geeks give 5 stars for sales app
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1 message received  13/08/2020 12:35:19  18736