- Edgetech IG UK -

Listening to the Customers Voice

“Most companies who pioneered warm edge glass units alongside Edgetech are still customers today. Talking with customers and learning from their experiences was crucial as we grew this market together,” says Alan Fielder, Sales and Marketing Director at Edgetech UK, a Quanex company.

“Asking customers what they think of Edgetech as a supplier is important. We’ve always challenged what we consider to be true with forums, workshops or face-to-face meetings and two years ago we launched a quarterly Voice of the Customer survey. By listening to customers we learn most about what we can do to make improvements to products and services and stay ahead of their wants and needs.

“As usual we had an excellent response to our latest Voice of the Customer survey and the results are encouraging. All respondents were 100 percent satisfied with the value of our service and Super Spacer scored well on performance. The majority of customers rated it better or much better than competitive products for both productivity and ease of use.

“100 percent of responses stated that our team were knowledgeable and able to answer their questions. It’s an important score. Edgetech’s growing range of insulated glass unit components means we must be able to give customers the information they need, when they need it.

“We don’t ask leading questions. There is no point asking questions we already have the answers to. In fact we learn more from asking customers about the things that matter to their business, warts and all. So when results are good it means even more to us, but we know there is always more to be done.

“We’re launching exciting new initiatives and products to support customers over the coming months so we’ll have even more to ask about in our next the Voice of the Customer survey.”

News title: -    Listening to the Customers Voice
Submitted by: -   
Date published:-   
Edgetech IG UK

In 2014, Edgetech's 25th anniversary year, it added more products to its portfolio. Changing Edgetech from a single component manufacturer to a comprehensive component supplier for warm edge windows. For IGU manufacturers the award winning Super Spacer Alpha, the best performing spacer in the world, a rigid warm edge spacer TruPlas, high performance desiccant TruSieve, and a simulated divided lite system SDL. Edgetech has also brought new opportunities for installation companies with glass protection system TruShield and expanding foam installation edge tape TruFit..

Visit www.superspacer.com to learn more about the company’s products, services and global initiatives. Edgetech is part of Quanex Building Products Corporation (NYSE: NX) an industry-leading manufacturer of engineered components, products and systems serving North America and International window and door OEMs.

For further information visit the Company's website at www.quanex.com.

  |     |     |     |     |     |     |