With an overriding commitment to first class service, Window Ware, one of the UK’s largest, independent hardware distributors has completed a £500,000 investment in a brand-new enterprise resource planning (ERP) system.
The Bedfordshire-firm has purchased a powerful online system that combines Window Ware’s sales, purchasing, accounting and inventory management all in one place. The business management tool has already proven to be a success, helping the hardware specialists consistently achieve over 97% OTIF (orders received on time and in full) every month this year.
The benefits to Window Ware are clear to see but it’s the company’s loyal customer base who are seeing the biggest benefit, and what the company feel most proud of. Response times from its sales office have been sped-up thanks to their new ability to provide a fast look-up of previously ordered items, meaning customers needn’t worry if they don’t know which part code to order from the 6,500 strong offering. If it’s something they’ve ordered before, the intelligent system will provide the correct information at the click of a button.
The order accuracy of its inside sales team has also seen a big improvement with the company consistently achieving an order input accuracy of a highly impressive 99.9%, meaning almost every single order is input by its experienced inside sales team right first time, every time.
“Whilst it’s incredibly important we invest in new ranges to strengthen our product offering, it’s arguably more imperative we invest and improve our processes to ensure we can meet the demands of our customers nationwide, so that our service offering continues to get better and better. We’re delighted to do that with our brand-new ERP system,” comments Sam Nuckey, Managing Director of Window Ware.
“The intelligent, new system brings complete continuity across our entire operation and ensures every department is working in unison. That’s an important factor when we are dealing with over £2.5 million of stock, over 6,500 unique products and a full variety of orders from customers across the country. For over four decades, Window Ware has been the trusted supply partner for the industry’s biggest and best businesses, and we’re proud to provide the investments that ensure we continue to deliver that competitive advantage.”
Window Ware’s expansive product range includes window and door hardware, factory tools and consumables from industry heavyweights such as Yale, Maco, Trojan and Cotswold. With next day delivery available on 97% of their range, the new business management system ensures each part of the operation stays on schedule to guarantee customers can meet their manufacturing deadlines.