- MBA Associates Limited -

Hiring for Emotional Intelligence: The Missing Link

“hire for attitude”

“The cost of a bad hire… The impact of a bad employee on a team’s morale… People don’t leave jobs, they leave bad bosses….” All terms feared in the workplace. There are thousands of articles published on this research and millions of pounds invested in an industry of applications, platforms, and assessments designed to help companiesavoid that bad hire.

Why? Because hiring the right people really matters.

We are always striving to achieve high retention rates with the recruitment we carry out for clients and use sophisticated behavioural psychometrics as part of that process, still we want to get even better results and have researched heavily “The missing link” Hiring for emotional intelligence.

The most successful hiring managers and organisations know that to make a GREAT hire takes much more than looking at CV’s, experience and even a solid interview process. It’s understanding the organisation, the people, and the type of people needed for success

Here are some of the reasons to focus not just on competency and education but on a person’s level of emotional intelligence:

1, They’re problem solvers, they don’t dwell on issues. According to Fast Company, “when faced with a problem, people with high EI want to solve it as soon as possible.”
2, Top performers are skilled at managing their emotions. How an individual reacts in high stress environments can significantly impact the team and results. Those with higher EI understand when they need to take a step back and are less likely to blow up in a tough situation.
3, People with higher EI are generally happier at work and more likely to empathise with and understand others. Remember that horrible boss that would spit and scream inappropriately at you? Yes, it’s likely he/she didn’t have high emotional intelligence.
4, These people are more self-aware – willing to admit, address and work to avoiding future mistakes.
5, They’re more resilient. Developing one’s emotional intelligence is a key contributing factor to becoming more resilient in work and life. When a person is emotionally resilient, they’re more likely to be able to maintain their productivity and performance in challenging times and lead teams to produce top results.

According to Harvard Business Review, “One of the reasons we see far too little emotional intelligence in the workplace is that we don’t hire for it. We hire for pedigree. We look for where someone went to school, high grades and test scores, technical skills, and certifications, not whether they build great teams or get along with others. And how smart we think someone is matters a lot, so we hire for intellect.” In the 20+ years since Daniel Goleman first released his book on EI, there’s been an abundance of research done on the connectivity between EI skills and desirable bottom line outcomes.

The case for EI in hiring is clear. People with higher EI achieve significantly better outcomes that people with low EI. The World Economic Forum publish a new report every five years outlining the list of top skills essential for success in the coming years. EI has come in at number 6, and we predict it will be even higher in the next report.

If you search “Hiring for emotional intelligence” or “The importance of emotional intelligence in hiring,” you’ll find an abundance of articles from hiring experts and psychologists on WHY it’s important, but not HOW to do it.

MBA now offer the Genos International Emotional Intelligence Selection Report.

The Genos Emotional Intelligence Selection Report is the best measure of how often a candidate demonstrates emotional intelligence in the workplace. The report allows hiring managers to utilise EI measures as an additional means to avoiding bad hires.


The Genos Selection model comprises a set of seven emotionally intelligent competencies. These competencies represent skills and behaviours, based on underlying abilities and experiences,that are measurable and observable. The Genos model captures the workplace skills and behaviours that manifest from emotional intelligence abilities.

  • The Genos EI Selection Report and Model have been extensively researched and validated.
  • Results are presented in an engaging and readily accessible format with recommended interview questions and evaluation guides making the lives of your hiring managers easier.
  • The simple and secure assessment platform is extremely easy to use to access surveys and monitor progress.
  • The survey is timed, providing candidates with 30 minutes to complete.
  • This survey includes sophisticated measures of distortion, inflated scores and inconsistent responding and adjusts scores accordingly to ensure meaningful results are provided.

The cost is low, less than £100 for one report but the ROI is huge and MBA will offer these assessments to all clients no matter if they are running their own hiring or if it’s an MBA assignment. Recruiting Retaining and developing Top Performing Teams.

Hiring for Emotional Intelligence
© Chris Ball August 2018
Chris Ball is a Director of MBA and a member of the Institute of Consulting www.ibconsulting.org.uk


News title: -    Hiring for Emotional Intelligence: The Missing Link
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MBA Associates Limited

MBA Associates Ltd is a specialist consultancy that partners clients to Recruit, Retain and Develop Top Performing Teams. Using sophisticated and proven methods that are different to the usual recruitment agency MBA has an enviable track record of Job Matching with currently over 76% of candidates recruited are retained after one year (statistics from Harvard Business review show 14% success rate is average on CV alone!)

Chris Ball is a Director of MBA and a member of the Institute of Business Consulting www.ibconsulting.org.uk

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