- Thermoseal Group -

Thermoseal Group Wins G18 Customer Care Initiative of the Year

Following another extremely busy year of investment in the Group’s infrastructure in addition to continual development of its Technical Centre and IG component manufacturing facilities, Thermoseal Group has won yet another award. At the Glass and Glazing Industry’s prestigious G18 event at the Hilton on Park Lane on 30th November, the Thermoseal Group team were presented with ‘Customer Care Initiative of the Year’.

2017-18 has seen the installation of a new order tracking and delivery system at Thermoseal Group which is the final stage of its 5-year plan to achieve paperless sales order processing and a system which, as well as doing its bit for the environment, ensures a first-class service to customers.

This system proceeded a Centralized Production Control System, then a Bar Coding System as well as an earlier-installed customer e-Order Confirmation System, so that customers now receive continual order and delivery updates and all without any paper involved. This series of new systems, as well as investment of £100K-plus to reclaim and recycle almost 100% of its waste plastic, will help Thermoseal Group to reduce its carbon footprint and ensure it uses less of the Earth’s resources.

The Group’s Managing Director, Gwain Paterson said: “Winning this award is testament to the great team of people we have at Thermoseal Group both involved in the implementation of the systems and processes we have in place to enhance our service, and of course all those involved in making sure we deliver on our promises to customers. From production to account management and administration, all of our teams are a 100% focussed on offering best in class service.

“This award is also testament to our customers who continue to work closely with us and spur us on to continually improve our processes. With this in mind, I’d like to thank everyone involved in helping us to achieve this award and thank you to all customers, staff, suppliers and industry contacts who have supported our award wins and continue to cheer with us.”

To find out about Thermoseal Group and its comprehensive range of insulated glass components and machinery for glazing manufacture, call +44(0)121 331 3950 or visit www.thermosealgroup.com. For full information about the Group’s warm edge spacers see www.thermobarwarmedge.com and www.thermoflexwarmedge.com.



News title: -    Thermoseal Group Wins G18 Customer Care Initiative of the Year
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Thermoseal Group

1) Thermoseal Group Limited is - Dedicated to Insulated Glass. It is the largest specialist insulated glass (IG) component manufacturer and distributor in the UK, supplying over 1,500 insulated glass components including the largest combined sales volume of spacer bar sold into the UK market. The Group also supplies a wide range of glass manufacturing machinery produced by its expert engineering team with the skills and facilities to design and build machinery tailor-made to customer requirements. With over 35 years of experience working in the window industry, the Group has recently invested in excess of £5 million to turn its hand to large scale manufacturing of warm edge spacers (both flexible and rigid), as well as injection moulding bespoke fittings in-house. Perma Led adhesive lead strip is also manufactured in-house.

Thermoseal Group now has its own Innovation Centre dedicated to developing and testing high quality thermally efficient and IG manufacturer-focused products. It is the only UK IG component supplier with its own EN1279 testing facility.

As a member of the Glass and Glazing Federation (GGF) and Bundesverband Flachglas (BF), Thermoseal Group is dedicated to helping to improving standards and helping to shape the future of the insulated glass industry.

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