Deceuninck is pleased to congratulate Bournemouth-based Connaught Windows on its 25 year anniversary. Connaught is a family business which has gone from strength to strength since it started as a trade fabricator in 1994. Connaught’s relationship with Deceuninck - exclusive systems supplier since 2006 – has been, according to Business Manager Natalie Witczak: “More like a partnership than supplier/customer”. Both companies agree the success of the relationship is due largely to shared values, based on customer care.
Natalie comments: “We feel valued by Deceuninck, which has led to a great rapport over the years. We understand the value of such relationships, as some of our customers have been with us since we started. Deceuninck offers us great continuity and the relationship continues to grow.”
Both companies share their commitment to helping customers. Neither competes with the people they sell to. Connaught has no installation teams and Deceuninck only sells to fabricators. If either company receives a direct enquiry it’s passed on to the customer – and there is no conflict of interest. Customers know where they stand.
Connaught loves Deceuninck’s products. Natalie again: “They offer a great choice of products - a big benefit. We mostly sell traditional chamfered, vertical sliders, Invisifold and Slider24 patio sliders. Deceuninck’s Heritage Flush Window is selling well and we will soon start fabricating the Heritage Flush Door to compete the heritage family. Colour is also growing – it’s up to 30% and increasing all the time. Our most popular foils are Anthracite Grey, Chartwell Green and Grey 004.”
Benefits pass both ways. Chris Jones, Sales Director at Deceuninck, regularly consults Robbie Witczak on product development. “We want to make sure our products are right for the fabricator, installer and end-user”, says Chris. “We know we can rely on Robbie to give us straightforward feedback. As Rob McGlennon and I are both known for being straight with customers & prospects, we appreciate the reliable and honest opinions we get from Connaught”.
Connaught is celebrating the anniversary with a new website, new signage and a redesigned uniform to mark the occasion – and there will be an event organised to thank the staff who help make the company a success.
MD Rob McGlennon sums it up: “Deceuninck enjoys a great relationship with Connaught, based on respect and trust. I’m delighted to congratulate them on 25 years of successful trading and wish them many more years of profitable business.”