Over the last 18 months, Endurance Doors have invested considerably in the way in which they communicate and interact with their customers, with the mantra of ‘Customer Service Excellence’ reverberating across all business disciplines, at the solid and secure composite door manufacturer.
Now customers can enjoy a dedicated internal account handler, working directly with their respective Area Sales Manager, along with access to service engineers for training and technical product back up with a short timescale. This latter service has been made more accessible after the introduction of the Moisture Barrier System and wet glazing process, collectively helping to nearly eliminate any product concerns.
The marketing department has also been re-structured under the stewardship of Group Marketing Manager, Scott Foster, with two marketing executives dedicated to B2B and B2C marketing respectively, with a new CRM system due for launch in the coming months. There’s also a new Marketing Administrator to ensure that brochures, samples, POS materials and marketing support can be given in a reliable and timely fashion.
Since 2002, Endurance Doors have been investing considerably in the business and in the product and now believe that they can offer the very finest solid and secure composite door. Each door is a bespoke order and with the finest materials and skilled workforce, it’s a finished product that’s been adopted by more and more installers every month, that can now also enjoy a wonderful customer experience each and every time they make an order.
‘It’s no longer good enough to just satisfy the basic needs of the customer, we have to give them a cherished experience and its why companies such as John Lewis have thrived over the years,’ explained Stephen Nadin, Managing Director of Endurance Doors. He continued: ‘We’ve introduced new processes, expanded existing customer facing roles and have invested in IT across the business to facilitate Customer Service Excellence, whatever the enquiry or request may be.’