Leading trade supplier Sierra Windows has improved its customer satisfaction ratings on its PVC door applications by switching to the Dynamic 2D hinge from SFS intec.
Faced with a small but constant number of call backs to resolve alignment problems on newly fitted PVC doors, Sierra Windows took the decision to explore how a new hinge system could help eliminate this costly process.
The company recently switched from a standard 3D flag hinge to the Dynamic 2D, SFS intec’s latest hinge for PVC doors, and it has already seen a significant reduction in call backs to customers. As well as reducing the high cost associated with site visits, Sierra’s move to a new hinge has directly improved customer satisfaction ratings, as fewer customers are having to experience the disruption and inconvenience that poorly fitting door hinges can cause.
Dave Webber at Sierra Windows, says, “The transition from using a 3D flag hinge to the Dynamic 2D hinge has been very successful. The quality and performance of the new hinge improves the efficiency on every door installation. Installers can now ‘fit and forget’ with the confidence that the hinge will perform in the long term which is a real step forward.”
The robust design of the Dynamic 2D hinge offers superior door security as the new hinge successfully surpasses the requirements of PAS 24 testing in appropriate door sets. This increased security has also streamlined the manufacturing process as dog bolts are no longer needed on the doorset, reducing the preparation time during manufacturing and improving efficiency.
Sierra Windows has also seen a reduction in damage to the profile during transportation. The Dynamic 2D is less obtrusive on the door profile than a typical 3D flag hinge and this means a reduced likelihood of marks, scratches and damage to the new unit. This also allows the Dynamic 2D design to maximise the clear opening of the door, which optimises access for the disabled.
Nigel Wood of SFS intec says, “The experience of Sierra Windows shows just how important hinge selection is. It is more than just a functioning component, actually helping to drive up product quality and customer service levels and improving efficiency across the manufacturing and installation process.”
The Dynamic 2D offers enhanced aesthetics with a softer sightline and a range of colours including white, brown, black, gold, caramel and chrome to colour match with each profile styles for a more discreet, modern look.