- Edgetech IG -

Edgetech Expands its Customer Service Offering


Charlotte Mercer and Julie Neville

Some companies focus so much attention on getting new business they forget to look after the customers they have. Edgetech, the leading Warm Edge Technology supplier, takes a different approach. “If we give our customers the support they need, they will grow,” says Andy Jones, Managing Director of Edgetech UK, “so everyone gains. We’re pleased to announce two new additions to our customer service team, Julie Neville and Charlotte Mercer. Julie joins the team as Office Manager with over 25 years of experience in customer services, while Charlotte joins us as Sales and Marketing Advisor to ensure customers get the support they need to stay ahead.”

“I was looking forward to working for such an innovative company as Edgetech, and since joining I haven’t been disappointed,” says Julie. “There is a strong team focus and everyone’s views are taken into consideration.” Charlotte adds: “I love working directly with customers as well as the more ‘behind the scenes’ setting up of CRM systems and databases, and coming up with new ideas for Edgetech’s customer support. It’s great to have the opportunity to be part of such a growing company.”

Andy continues: “We’re developing all aspects of customer support because we want to do everything we can to help customers develop their businesses. From tailored packages of marketing and business support to employing more people to service our existing customers, we want to do everything we can to ensure our customers continue to grow.”



News title: -    Edgetech Expands its Customer Service Offering
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Edgetech IG

In 2014, Edgetech's 25th anniversary year, it added more products to its portfolio. Changing Edgetech from a single component manufacturer to a comprehensive component supplier for warm edge windows. For IGU manufacturers the award winning Super Spacer Alpha, the best performing spacer in the world, a rigid warm edge spacer TruPlas, high performance desiccant TruSieve, and a simulated divided lite system SDL. Edgetech has also brought new opportunities for installation companies with glass protection system TruShield and expanding foam installation edge tape TruFit..

Visit www.superspacer.com to learn more about the company’s products, services and global initiatives. Edgetech is part of Quanex Building Products Corporation (NYSE: NX) an industry-leading manufacturer of engineered components, products and systems serving North America and International window and door OEMs.

For further information visit the Company's website at www.quanex.com.

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